Trustpilot

Trustpilot Business Profile API

A full Trustpilot business profile by domain or Trustpilot URL: TrustScore, rating distribution, review counts per language, categories, contact details, claimed and verification status, reply rate and average days to reply on negative reviews, consumer alerts, the AI review summary and topics, similar businesses, and the 20 newest reviews. Costs 2 credits per request.

POST/api/v1/trustpilot/business

Authorizations

Authorizationstringheaderrequired

Bearer authentication header of the form Bearer <token>, where <token> is your Scavio API key (e.g. Bearer sk_live_your_key).

Body

application/json

domainstring

The business's website domain as listed on Trustpilot. Pass exactly one of domain or url.

Example: nordvpn.com

urlstring

A trustpilot.com/review/<domain> page URL, from any Trustpilot country site. Alternative to domain.

Example: https://www.trustpilot.com/review/nordvpn.com

languagestringdefault:en

2-letter language code. The 20 included reviews are this language's newest, and ai_summary and topics come back in it when Trustpilot has them for that language (null or empty otherwise). rating_distribution and languages always cover every language.

Example: de

Notes

email, phone and contact carry only what the business published on Trustpilot; anything it did not publish is null.

reply_behavior is how the business handles negative reviews: reply_rate (percent), avg_days_to_reply, how many negative reviews it received and replied to, and when it last replied.

topics[].id values feed the topics filter of the Reviews endpoint. A profile has no TrustScore history; each call returns the current values.

Request

from scavio import ScavioClient

client = ScavioClient(api_key="sk_live_your_key")

res = client.trustpilot.business(domain="nordvpn.com")
b = res["data"]

print(b["trust_score"], b["review_count"], b["rating_distribution"])
print(b["claimed"], b["reply_behavior"]["reply_rate"], b["reply_behavior"]["avg_days_to_reply"])
print([t["id"] for t in b["topics"]])

Response

"business_unit_id": "51abc000000064000538d348",

"name": "NordVPN",

"domain": "nordvpn.com",

"profile_url": "https://www.trustpilot.com/review/nordvpn.com",

"language": "en",

"trust_score": 4.2,

"stars": 4,

"review_count": 50990,

"review_count_last_12_months": 6722,

"website": "https://nordvpn.com",

"email": "[email protected]",

"phone": "5555550100",

"description": "Enjoy ultimate internet privacy, security and freedom with advanced features such as Kill Switch, Double VPN, Threat Protection Pro™, Dark web monitor, state-of-the-art encryption and no-logs policy so that your sensitive information is protected from snoopers of any kind.",

"verified": true,

"logo_url": "https://s3-eu-west-1.amazonaws.com/tpd/logos/51abc000000064000538d348/0x0.png",

"claimed": true,

"claimed_at": "2015-08-19T07:21:55.000Z",

"closed": false,

"temporarily_closed": false,

"collects_incentivised_reviews": false,

"consumer_alerts": [],

"merged": true,

"uses_ai_responses": true,

"ai_summary": "Considering 5,858 reviews, reviewers had a great experience with this company. Customers frequently mention that the product is fast, highly reliable, and offers a smooth, seamless browsing experience across multiple different country servers. Consumers also warmly appreciate the professional staff, noting that representatives are always extremely polite, prompt, and patient when guiding them through technical setup steps. However, some customers also noted occasional connection drops, unexpected technical errors, and frustrating troubleshooting processes when trying to maintain stable daily coverage. Some reviewers were not happy with the customer service response times, mentioning that getting timely help could sometimes take too long or feel unhelpful.",

"similar_businesses": [],

"facebook_url": "https://www.facebook.com/NordVPN",

"reviews_count": 20,

"response_time": 2167

}

from scavio import ScavioClient client = ScavioClient(api_key="sk_live_your_key") res = client.trustpilot.business(domain="nordvpn.com") b = res["data"] print(b["trust_score"], b["review_count"], b["rating_distribution"]) print(b["claimed"], b["reply_behavior"]["reply_rate"], b["reply_behavior"]["avg_days_to_reply"]) print([t["id"] for t in b["topics"]])